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Frontlines.io | Where B2B Founders Talk GTM.
Strategic Communications Advisory For Visionary Founders
Welcome to another episode of Category Visionaries — the show that explores GTM stories from tech’s most innovative B2B founders. In today’s episode, we’re speaking with Marc Minor, CEO & Co-Founder of Higharc, a home building cloud platform that’s raised over $80 Million in funding.
Here are the most interesting points from our conversation:
Higharc capitalized on the deep, existing pain points in homebuilding by developing a solution that directly addresses inefficiencies, such as outdated design tools and disconnected processes. For founders looking to create new categories, understanding and addressing a significant industry problem can help establish demand and credibility right from the start.
Instead of partnering with people he knew, Marc proactively recruited co-founders who had specific skills critical to the business, such as CAD system design and video game-based procedural content generation. This approach highlights the importance of seeking out complementary expertise to tackle complex challenges in a startup.
Higharc's GTM strategy prioritizes customer success through hands-on onboarding, implementation, and support. This approach, though slower than typical PLG or SaaS sales models, helps build deep trust and long-term relationships with clients, which can drive sustainable business growth. Founders should consider investing early in customer success to reduce churn and increase lifetime value.
By adopting an aggressive account-based marketing (ABM) strategy and personalizing landing pages with client-specific data, Higharc creates tailored experiences for potential customers. Founders can apply this method by combining ABM tactics with personalized product demos to show exactly how their solution fits their target customers' needs.
Marc discussed how traditional outbound tactics, like cold outreach and LinkedIn ads, failed to generate leads for Higharc due to the specific nature of their customer base. For startups in niche or traditional industries, founders need to experiment with creative approaches, such as direct mail or personalized video content, to break through to decision-makers.