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Welcome to another episode of Category Visionaries — the show that explores GTM stories from tech’s most innovative B2B founders. In today’s episode, we’re speaking with Khaled Naim, CEO & Founder of Onfleet, a last mile delivery solution that’s raised $42 Million in funding.
Here are the most interesting points from our conversation:
Early product iterations should be heavily influenced by direct feedback from potential customers. Onfleet’s pivot to last mile delivery was driven by market demand and real customer pain points.
Establishing trust with customers, especially in mission-critical operations, requires consistent reliability and transparency. Each interaction is an opportunity to build or lose trust.
Launch a minimal viable product quickly and iterate based on customer feedback. Onfleet’s journey from Addy to its current form highlights the value of adaptability and responsiveness to market needs.
Position your product as a premium solution by emphasizing superior quality, user experience, and robust support. Onfleet’s success in a competitive market underscores the importance of maintaining high standards.
While external advice is valuable, trust your own judgment and be willing to learn from your experiences. Khaled advises taking others’ advice with a grain of salt and prioritizing firsthand learning.