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Highlights

How Ngrok Turned Developer Virality Into Enterprise Growth

Six million developers don’t adopt a tool overnight. In a recent episode of Category Visionaries, Ngrok founder Alan Shreve revealed how a simple open-source project evolved into a unified ingress platform that’s reshaping how companies deliver software to their customers.

From Credit Card to Category Leader

The story begins not with a grand vision, but with a $20 monthly server charge. “I really started Ngrok on a credit card, paying like $20 a month for an instance to host it, and quickly paid for itself with its first customers,” Alan explains. This lean approach would define Ngrok’s first seven years, as the company grew entirely through customer revenue.

What set Ngrok apart wasn’t just its technology, but its inherent virality. “Ngrok has a bit of the developer tool, has a bit of a viral spread component, that when you use Ngrok by default, if you’re not paying for it gives you a URL that is branded Ngrok that you might offer to someone else,” Alan shares. This viral mechanism, combined with adoption by developer evangelism teams at major tech companies, created a powerful growth engine.

The Developer Relations Advantage

Ngrok’s early growth benefited from an unexpected ally: developer evangelists at major tech companies. These evangelists incorporated Ngrok into their conference presentations, creating what Alan describes as “viral and adopting spread.” This organic promotion helped establish Ngrok as a trusted tool in the developer ecosystem.

Navigating the Production Pivot

Today, Ngrok faces a different go-to-market challenge. “The go to market challenge right now is about telling the story of running Ngrok in production and being production infrastructure the way that we do ourselves,” Alan explains. The company is working to expand beyond its reputation as a development tool to be recognized as production infrastructure.

This transition represents more than a marketing challenge – it’s a fundamental shift in how the product delivers value. As Alan describes it, “Ngrok, the developer tool, was something that we talked about just a few moments ago. But Ngrok, the production infrastructure tool, is something that is much more ambitious. It requires a lot more investment both on a product and marketing side.”

The Unified Platform Vision

Ngrok’s ambitious vision tackles a common enterprise pain point. “Right now, to build and deliver software requires, especially in our particular domain, often requires a tremendous amount of infrastructure expertise,” Alan explains. Companies typically need to coordinate “everything from firewalls to Caching proxies, reverse Proxies, load Balancers Application, firewalls, API, Gateways that all have to be webded together, usually by many different teams.”

The solution? A unified platform that enables application developers to “self serve that functionality and deliver the application experiences that they want to their customers within the rules and policies set for them by other teams in a much more streamlined and effective way.”

Building for Scale

After seven years of bootstrapped growth, Ngrok raised $50 million in 2022. This wasn’t about running out of money – it was about matching resources to opportunity. “What we kind of came into in 2022 is just increasing demand for the product and increasing the ambition for what we wanted to build and tackle,” Alan shares.

The funding decision reflects a broader truth about company building: different stages require different tools. As Alan puts it, “They are both tools for the right time and place in a business’s life and perhaps even for a business as a whole. Some may be the right fit for some and some may be the right fit for others, but neither is superior to either in any particular way.”

For founders navigating their own go-to-market journeys, Ngrok’s story offers several key lessons. First, viral mechanics built into the product itself can create powerful growth leverage. Second, identifying and nurturing the right early adopters – in Ngrok’s case, developer evangelists – can amplify your reach. Finally, successful companies often need to evolve their go-to-market strategy as they grow, even if it means challenging users’ existing perceptions of the product.

This evolution isn’t just about changing the marketing message – it’s about aligning your go-to-market approach with your expanding vision for the product and the value it delivers to customers.