Inside Glide’s Template Strategy: Converting Complex Software Into Digestible Use Cases

Inside Glide’s Template Strategy: Converting Complex Software Into Digestible Use Cases

No one wakes up thinking “I need a no-code platform today.” But they do wake up thinking about specific problems: managing field sales teams, organizing knowledge bases, or tracking inventory. In a recent episode of Category Visionaries, Glide CEO David Siegel revealed how this insight shaped their approach to making complex software accessible.

The Discovery Challenge

When Glide first launched, they faced a fundamental challenge: how do you sell a revolutionary product when customers don’t know to look for it? As David explains, “They’re not searching for creating apps without code, they’re searching for the field sales app, customizable knowledge base pickup and drop off custom app.”

This realization led to a complete rethinking of their go-to-market approach.

Meeting Customers Where They Are

Rather than trying to educate the market about no-code development, Glide focused on specific business problems. This approach manifested in their template strategy, helping potential customers envision concrete solutions rather than abstract capabilities.

The strategy proved particularly effective because it aligned with how businesses actually adopt new technology. “We’ll have a first conversation with the customer and they’ll say, yeah, hi, I built an app on Glide, and 200 people at my company are using it,” David shares.

From Emergency Response to Enterprise Operations

The versatility of this approach became evident in unexpected ways. David recalls how in Marin County, “there was some storm and the actual sheriff made an app in two days that got distributed to 45,000 people and it had all the up to date storm information.”

While emergency response apps weren’t their target market, these stories demonstrated the power of templates in helping non-technical users envision and implement solutions quickly.

Enterprise Adaptation

For enterprise customers, Glide’s template strategy evolved to address specific departmental needs. “We mostly see people in IT operations, HR, marketing and sales teams,” David notes. “The less technical people in a company, people who would say that they are not comfortable writing code, are hugely successful on Glide.”

This focus helped position Glide not as a threat to existing development teams but as a complementary tool. As David explains, “Great developers want to work on sort of the innovative breakthrough technologies that their company is building and not the sort of the day to day operation stuff that we want to automate with software.”

The Template Ecosystem

Glide’s template strategy extends beyond just providing starting points. They created landing pages for specific use cases, allowing customers to preview pre-built solutions before committing to building their own. This approach helps bridge the gap between problem recognition and solution implementation.

Scaling Through Use Cases

The template strategy has proven crucial for scaling across different industries and company sizes. “We have many thousands of customers across every type of use case and company size and company that you could think of,” David shares. “Because Glide, that’s one of the greatest challenges we face, is Glide is as broad as spreadsheets.”

For B2B founders introducing novel products, Glide’s template strategy offers valuable lessons:

• Focus on specific problems rather than abstract capabilities
• Create concrete examples that help customers envision solutions
• Build landing pages and marketing content around use cases, not features
• Let customers preview solutions before committing to building their own

The key is making the complex feel accessible and the novel feel familiar. As David puts it, they’re building “software developer tools that anyone can use to create powerful solutions for their business and for other needs.”